BOOKING

TERMS AND CONDITIONS  (2016) 


BOOKINGS

All reservations are subject to availability at the time of booking. Any verbal quote given is only an estimate of the price which will be effective only upon the issuing of a written advice on confirmation of the reservation. All bookings with Grand Tour Globe GTG are subject to the terms and conditions and limitations of liability imposed by hoteliers, coach operators, and other service providers including, but not limited to, rail, car hire and restaurant operators whose services we utilise, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. GTG and/or its agents reserve the right, without notice, to modify, cancel or withdraw any of the arrangements and in this event the full amounts paid will be returned to the customer, and upon rendering the same, all liability of GTG and/or its agents in respect thereof shall cease. GTG and/or its agents reserve the right to decline to accept or retain any person as a member of any group at any time. GTG reserves the right to adjust any price without notice whatsoever at any time up to the day full payment is received by GTG.

DEPOSITS, FINAL PAYMENT

*Please note that for any service held on an option a firm reservation cannot be made until the required deposit is received.
The Deposit is 30% of the total amount of the GTG Tour. If a deposit is not received within the 2 weeks after the designing   period, GTG may be unable to confirm the service. The balance payment must be received not less than 45 days prior to departure. If the balance payment is not received by GTG by the due date, we reserve the right to treat the booking as cancelled and to apply the appropriate cancellation charges. Payments by credit card are subject to merchant fees.

ADDITIONAL FEES

Amendments: For each amendment requested after confirmation a fee of E30 will be charged in addition to any charges levied by hotels, ground/cruise operators or airlines.

Reissue of Documents: An amendment requiring reissue of documents will incur a E50 fee in addition to any charges levied by hotels, ground/cruise operators or airlines. An amendment constitutes a change to an existing booking and not a transfer to another tour or date, wherein cancellation fees may apply.

CANCELLATION AND REFUNDS

Should you or any member of your party wish to cancel, you must advise your Travel Agent and/or GTG in writing. Such written advice should be signed by the person who made the original booking. The cancellation is not effective until GTG receives the written advice. Cancellations are subject to a fee as follows:

  • 45 days, or more, prior to date of first service: forfeit of deposit
  • 15 to 44 days prior to date of first service: the greater of 25% of the total cost or deposit paid.
  • 14 days, or less, prior to date of first service: 100% of total cost

*Please note that it is your responsibility to request from your  GTG Agent the details of terms and conditions, and to ensure that you have understood their contents. The payment of your deposit constitutes an acceptance of those terms and conditions and your acknowledgement that you will be bound by their cancellation fee charges. Any unused Car Rental or tax free car leasing period is not refundable. No refund is made on any pre-booked accommodation, coach tours, villas, canal cruising or other travel not utilised. No refund is available for cancellation after the tour has commenced or in respect of any tours, accommodation, meals or any other services not utilised. No refund is available for transport and museum passes. Cancellation of confirmed services forming part of an existing booking will incur cancellation fees as listed. GTG does not authorise any overseas supplier to promise refunds on our behalf.

 

INSURANCE

It is strongly recommended that, at the time of booking, you purchase a comprehensive travel insurance policy of your choice. We suggest that the policy should include, but not be limited to the following features: Loss of deposit through cancellation, personal baggage, loss of money, medical expenses, additional expenses to cover hotel accommodation and  more.

VISA, TRAVEL DOCUMENTS

Passengers should familiarise themselves with any and all health or visa requirements that may be applicable in the areas they intend visiting. They shall be responsible for all exit, entry, health and other documents required by laws, regulations, orders, demands or requirements of the countries visited or transited. Each person shall carry a valid passport at all times. 

 

RESPONSIBILITY

The obligation of GTG to you is to make and design travel tour on your behalf and allow you to obtain travel related products from third parties. GTG acts as Booking and Executive and designer Agent only for the persons or companies offering or providing the means of travel, conveyance, transport, accommodation or other service and all receipts, tickets, vouchers, coupons or exchange orders are issued subject to the terms and conditions under which transportation and other services are provided. GTG  does not accept liability in contract or in tort for any accident, injury, damage, loss, delay, irregularity, additional expenses or inconvenience caused directly or indirectly by any act or event which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to, war, civil disturbance, fire, floods, pandemic, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action (whether or not involving our employees and even though such action may be settled by acceding to demands of a labour group). Maps and photographs are only included for the purpose of general information and do not necessarily indicate actual itineraries or location of services provided. Photographs are representative of service offered or location visited on each of the tours contained in this brochure,website and catalogues or advertised by any tour provided. 

EXTRA SERVICES

GTG, its agents and any tour operator or provider of services is not liable for any changes, fees or costs not included in the services offered, and any additional costs are the responsibility of the passenger.

ERRORS OR OMMISSIONS

We reserve the right to correct any errors in rates quoted or calculated for any service, notwithstanding that the invoice may have been paid in full. It is the responsibility of the Travel Agent to ensure all invoice details are correct and that the client acknowledges all cancellation conditions.